Frequently Asked Questions

Learn all about our revolutionary game
DEPOSITS / WITHDRAWALS

How do I make a deposit?

Simply click on the 'Deposit' button in the UpSide app to deposit into one of the available prize pools that are on offer. You then enter how much you'd like to deposit and using your credit card you can confirm the transaction.

DEPOSITS / WITHDRAWALS

How do I make a withdrawal?

In the UpSide ap you can make withdrawals back to your connect account by going into your digital wallet and pressing "Withdraw". You then choose which raffle you would like to remove funds from and how much you would like to withdraw. You will then be prompted to enter your bank details before you can confirm the withdrawal. Funds are transferred by bank transfer and can take up to 2-3 days to clear.

DEPOSITS / WITHDRAWALS

How often can I withdraw?

You can withdraw when ever you like, as often as you like. There are no minimums or limits to the amount of money you can withdraw and it usually takes 2-3 business days for the bank to process the withdrawals.

DEPOSITS / WITHDRAWALS

Do I earn interest on my deposits?

No you don't earn interest on your deposits. We use the interest generated to pay for prizes and our expenses. Your deposits are always protected and cannot be used for prizes or expenses. In that way UpSide resembles an endowment, only you have full freedom to remove your funds at any point and time.

DEPOSITS / WITHDRAWALS

Are there any limits to my deposits and withdrawals?

Yes, to prevent fraud and money laundering, we have a $10,000 daily limit and a $40,000 monthly limit on both deposits and withdrawals. These are based on the calendar month.

Whilst we are in trial mode we have a limit of 500 users and the maximum deposit will be $100.

DEPOSITS / WITHDRAWALS

Can I move my deposits from one prize pool to another?

Yes you can! There's no cost involved in moving funds from one prize pool to another.

What's more, you still have a chance to win the prize in the previous pool you left if you generated interest in that pool within that calendar month.

For example, if you deposited $10 into Prize Pool A and left it in there for 5 days, your chance of winning in Prize Pool A would be equivalent of the 5 days of interest you generated out of the total pooled interest collected by all participants in Prize Pool A for that calendar month. So if you generated $1 of interest for the month out of a total of $100 that was collectively generated by all participants , you would have a 1:100 chance of winning the prize.

If you left Prize Pool A early and moved your $10 funds to Prize Pool B during the same calendar month for 10 days you would also have a chance of winning in Prize Pool B which would be the equivalent of 10 days of interest generated on your $10 out of the total interested generated by all participants in Prize Pool B.  

DEPOSITS / WITHDRAWALS

Are there any fees?

There are no fees to use UpSide but there may be some credit card fees on deposits.

GAMEPLAY

What information do I provide to sign up?

To sign up for an UpSide account all you need to provide is your name and email address. That's it!

GAMEPLAY

How are winners selected?

Winners are selected at random using a publicly verifiable random number generator where every user is given a number based on how much interest they generated during the calendar month.

For example, if you deposited $10 and left it in there for 30 days, your chance of winning would be equivalent of the 30 days of interest you generated out of the total pooled interest collected by all participants. So if you generated $1 of interest for the month out of a total of $100 that was collectively generated by all participants that month, you would have a 1:100 chance of winning the prize.

That also means that if you leave the prize pool early, you still have a chance of winning for that month. For example, if you deposited $10 and left it in your UpSide account for 5 days, your chance of winning would be the equivalent of 5 days interest generated out of the total interested generated by all participants.

GAMEPLAY

How do I know the draw is random?

We use a state-of-the-art random number generator that is publicly verfiable on a public network which is outside of our control to select a number. This mechanism is not affiliated with UpSide and we have no way to see the numbers that is generated.

Each user is provided with a random set of numbers based on the amount of interest they generated out of the total amount of interest generated by all participants that month and if that number is selected then they have won the prize.

GAMEPLAY

Can I really never lose? Whats the catch?

You really can't lose and there is no catch. Even if you don't win a prize, your money is always protected and you can withdraw at any time with no fees (excluding any credit card fees).

PRIZES

What are my chances of winning?

Your chances of winning are directly propotional to the amount of interest that you generated on your deposits. So the more you deposit and the longer you leave it in your UpSide account the more chance you have of winning. You chances of winning are dependent on how much interest you have earned for the calendar month in relation to the total amount of interest that was generated in that prize pool that month.

For example, if you deposited $10 and left it in there for 30 days, your chance of winning would be equivalent of the 30 days of interest you generated out of the total pooled interest collected by all participants. So if you generated $1 of interest for the month out of a total of $100 that was collectively generated by all participants that month, you would have a 1:100 chance of winning the prize.

That also means that if you leave the prize pool early, you still have a chance of winning for that month. For example, if you deposited $10 and left it in your UpSide account for 5 days, your chance of winning would be the equivalent of 5 days interest generated out of the total interested generated by all participants.

PRIZES

How do I claim my prize?

If you have won, a representative from UpSide will contact you via email and depending on the prize will organise delivery of your prize or where that is not possible a gift voucher to claim your prize.

SECURITY

Is my money safe?

Security is our #1 priority. Your funds are government insured up to $250,000 by the FCS so if anything happens the cash in our accounts (up to $250,000) is guaranteed safe.

SECURITY

Where are my deposits held?

Your funds are held in a Commonwealth Bank account, a government insured bank that has been in business for over 100 years old.

SECURITY

What security measures do you use?

No sensitive information touches our servers. We use bank-grade, 256-bit AES encryption, access, control and secure processes to ensure your money is always safe with UpSide.

Your information is securely transmitted and encrypted using SSL. Deposits are FCS insured by the Federal government up to $250,000.

aBOUT UPSIDE

What is your mission?

UpSide's mission is to help people all over the globe create their own financial independence.

ABOUT UPSIDE

How does UpSide make money?

We make money by earning interest on the deposits that are provided by users. We then use this interest to pay for prizes as well as all expenses for the company. Your deposits are always safe and are never used to purchase prizes or for company expenses.

The UpSide game is based on the concept of premium bonds from the UK where 23 million people participate in a savings product with a chance to win big prizes.